RETURN & REFUND

DATE OF LAST UPDATE: AUGUST 20, 2023

Returns

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on funnymugsandshirts.com in accordance with the terms below:

A return authorization must be requested within 30 days of your date of delivery. You must contact us at [email protected] to request and receive an RMA.

The return authorization number must be included along with your returned product. 

Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your cost within 30 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to funnymugsandshirts.com.

If you return Product to Funnymugsandshirts (a) without a return authorization from Funnymugsandshirts or (b) without all parts and accessories originally included with your purchase, Funnymugsandshirts retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, Funnymugsandshirts retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

• Gift cards 
• Downloadable software products 
• Some health and personal care items
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted (if applicable)
• Book with obvious signs of use 
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
• Any item not in its original condition is damaged or missing parts for reasons not due to our error 
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Upon receipt and examination of your return, an email will be dispatched to apprise you of the item's arrival at our end. Additionally, you will be informed about the status of your refund, whether it has been approved or declined.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

Gifts

In the case where the item was designated as a gift during purchase and sent directly to your address, you will be issued a gift credit equivalent to the return's value. Once we receive the returned item, a gift certificate will be promptly dispatched to you.

Unless the item was designated as a gift at the time of purchase, or if the sender had the order sent directly to them with intentions of later gifting it to you, any refunds will be issued to the original sender. This will also notify them of the return process.

Still have questions about your return? Contact customer service at [email protected].